Support

Last updated 4 November 2026

A person at Relay reads every message. We usually reply within one business day.

Business days are Monday to Friday, US Eastern time. Inside Relay, Get help in the menu under your name writes to us too. If something went wrong on a page, tell us which page and what you expected; a screenshot helps.

Sign in

Sign in to Relay with your email and password, or with Apple or Google if you signed up that way. On iPhone, open the Relay app.

Forgot your password

On the sign-in page, choose Forgot password? and enter your email. We send you a link to choose a new one. If it does not arrive within a few minutes, check your spam folder, then write to us.

Your plan and cancelling

The store's owner sees the plan, the card and the next charge in Plan & billing, and can cancel there at any time. Cancelling stops the next charge; the store keeps working until the end of the month already paid. The full rules are in the Terms of Service.

Delete your account

In Your account, on the web or in the iPhone app, choose Delete account. Relay shows you first what will happen:

• Your sign-in is deleted, so it stops working on every device.
• A store where you are the only owner closes: everyone loses access, any subscription stops, and the store's data is deleted 30 days later.
• A store with another owner carries on without you.

If you cannot sign in, write to privacy@relay.boutique from the address on your account and we will do it for you.

Your data and privacy requests

To get a copy of your data, correct it, or ask what Relay holds about you, write to privacy@relay.boutique. We answer within 30 days, usually much sooner. If you are a shopper at a boutique that uses Relay, write to the boutique first: it decides what happens to its customer records, and we help it answer you. How Relay handles data is in the Privacy Policy.

Report a security problem

Write to support@relay.boutique with “Security” in the subject. See Security for what we do to keep stores safe.